TransPennine Express offers refunds to concert-goers affected by Co-op Live arena delays
TransPennine Express (TPE) is offering full refunds to customers impacted by delays to the opening of Manchester’s Co-op Live Arena.
The train operator will also still run its extra late-night service which had been planned to coincide with fans returning home from Olivia Rodrigo’s Friday night concert.
The Co-op Live arena's opening has been postponed after a fault stalled a gig by rapper A Boogie Wit Da Hoodie.
Scheduled performances of Olivia Rodrigo's Guts World Tour on Friday 3 May and Saturday 4 May have also been cancelled for now.
Darren Higgins, Commercial Director for TPE, said: “We recognise that many of our customers will be affected by postponed events at the Co-op Live arena. We hope the decision to offer full refunds will provide some relief to those who have been impacted.
"We look forward to seeing them on our services once these events have been rescheduled.”
The refunds apply to those who purchased their train tickets directly through TPE or Trainline and will be provided without any administration charge.
This offer also applies to Advance tickets which are not normally refundable.
Customers should present their concert ticket as proof that they are eligible for a refund.
Darren added: “Customers wishing to make alternative plans and an evening enjoying all Manchester has to offer can still travel on our planned late-night service.”
The service will depart from Manchester Victoria at 12.36am on Saturday 4 May. It will then call at Newton-Le-Willows and Lea Green before arriving at Liverpool Lime Street.
Notes to editors
This offer applies to events that have already been cancelled or re-scheduled as well as to any further events that might be cancelled or re-scheduled during the current launch phase of disruption at Co-op Live. The offer will not apply if an event is re-located to an alternative Manchester venue on the same date.