TPE Prepares Customers for Timetable Change with New Timetable Comparison Tool
TransPennine Express (TPE) is urging customers to be prepared and check their journeys, as changes to rail timetables are planned to take place this month (10 December).
The rail operator has confirmed that there will be several changes to its services when the next timetable is introduced from Sunday 10 December, resulting in changes to train times for some customers.
To help customers understand the potential impact of timetable changes on their journeys, TPE has launched a new timetable comparison tool on its website.
Kathryn O’Brien, Customer Service and Operations Director at TransPennine Express said: “We are planning to make some temporary reductions and small changes to our current timetable later this month and are encouraging customers to check their journeys from 10 December onwards using our new timetable comparison tool.”
TPE’s new timetable comparison tool allows customers to easily understand any changes that may affect their journeys. By entering their station, selecting a weekday or weekend timetable, and clicking "check trains," customers can view a side-by-side comparison of the current timetable with the upcoming December timetable.
The comparison tool allows users to click or tap on services to explore calling points and times, ensuring they can easily identify any changes that may affect their travel plans.
Kathryn added: “Our number one focus is restoring a reliable and punctual service for customers, and December 2023 provides us with a great opportunity do this. We have spent several months compiling the new timetable and have worked hard to develop a version that will give everyone greater confidence in TPE.”
“These small temporary changes are a step forward in addressing some of the issues that have impacted on our reliability, and, ultimately delivering a more stable and resilient service for customers.
“We will, of course, keep this under constant review, and aim to return services as part of the December 2024 timetable change or sooner if possible.”