TPE responds to concerns about cancellations
TransPennine Express has responded to concerns about the level of cancellations in recent weeks.
A spokesperson for TransPennine Express said: “While our service delivery is not where we want it to be, there has been a reduction in the number of cancellations we have had to make in recent weeks and providing as reliable a service as possible for customers remains our biggest priority.
“We are sorry to anyone who has been affected by this ongoing disruption. This has been caused by high levels of traincrew sickness, an intensive crew training programme (which includes a training backlog as a direct result of Covid), and infrastructure issues outside of our control, which combined have seen a number of ‘on-the-day’ cancellations or cancellations made the night before.
“To keep customers informed we ensure these cancellations are shown in industry systems and any pre-planned cancellations are shared via our website each evening. Anyone who is affected by their train being cancelled can apply for a refund.”