TPE turns to technology to give Lockerbie rail users an information uplift

The rail operator, working in partnership with ScotRail, has installed a state-of-the-art digital information screen at the town’s station, designed to give travellers interactive details about trains and services.

Kathryn O’Brien, Customer Service and Operations Director at TPE said: “Our customers are at the heart of everything we do, and the introduction of the ultra-modern, interactive information screen will give them enhanced details in real-time about our services and destinations.”

The touch screen technology now provides customers in Lockerbie with information including:

• Live departures and arrivals
• Live journey planner
• Live disruption updates
• Onward travel information, such as local bus services
• Local walking directions

And, to ensure as many customers can benefit from the new screen as possible, the information can be presented using British Sign Language (BSL), whilst an additional 14 foreign languages will be added to the system in the summer. 

Kathryn added: “We’re committed to enhancing accessibility and ensuring our customers feel confident travelling with us at all times and are extremely proud that we were one of the first train operators in the country to install BSL onto our message boards.

“We also know there are a lot of customers for whom English is not their first language and we’re doing all we can to meet the needs of our entire customer base. Using data from the Office for National Statistics, we were able to determine the most common languages used by people along our network and look forward to being able to provide updates for customers in myriad of languages, from Polish to Punjabi.”

The installation of this new technology will help to improve the information available to customers and is another step in TPE’s commitment to delivering a consistently high journey experience for customers across its network.

To read more about TPE’s business plan to reimagine and transform rail visit: ​Our Plan | £500 Million Investment | First TransPennine Express (tpexpress.co.uk)