TransPennine Express issues guidance to customers following disruption caused by Storm Franklin

Services are subject to speed restrictions, delays and cancellations due to the extreme weather and as a result are very busy.

In addition to the severe weather, TPE is running an amended timetable today (Sunday 20 February) with a significant reduction in services as a Rail, Maritime and Transport (RMT) union strike action is taking place. As a result of both the strike action and Storm Franklin, TPE is calling on customers to consider if their journey is necessary and to avoid travel if possible.

Customers planning an essential journey or travelling on any other TPE route should check carefully, right up to the last minute, as services may be subject to short notice changes and potential delays and cancellations. Customers should also allow extra time for journeys as the services may be busier than normal.

Tickets from Friday 18, Saturday 19 and Sunday 20, will be accepted for travel on Monday 21 and Tuesday 22 February.

Paul Watson, Operations Director for TransPennine Express said: “Due to the impact of Storm Franklin, train services are disrupted along the West Coast Mainline.

“The safety of our customers and staff is our priority and we are warning customers not to travel between Preston and Edinburgh/Glasgow until after 10am tomorrow.

“Anyone planning on travelling by train today or before 10am tomorrow can choose to defer their travel or claim a refund.”

Customers can check their services via the TPE website: www.tpexpress.co.uk/travel-updates or at www.nationalrail.co.uk

Customers may defer their journeys until Tuesday 22 February 2022, or a full refund can be obtained at https://www.tpexpress.co.uk/help/refunds and there will be no admin fee for this.

Anyone that experiences a delay may be entitled to compensation with more information available at: www.tpexpress.co.uk/help/delay-repay-compensation.

If you require information about your journey or have any other questions, in the first instance we encourage you to tweet us on @TPEAssist or WhatsApp on 07812 223 336. Alternatively, please contact our Customer Relations team on: www.tpexpress.co.uk/help/contact-us